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Counselling for your child, in Cheltenham

I'm Shelley, and before I ever trained as a counsellor, I spent a whole career around children: a nursery, social care, then schools in SEN, special educational needs, and pastoral roles. This page is written for you, the parent, not for your child.

Three questions most parents have before they even ask them

Most of the parents who get in touch have three questions sitting underneath everything else, even if they don't put them into words. Will you tell me what my child says to you? Am I failing as a parent by asking for help? And how will I actually know if it's working? I've answered all three properly below, not just in passing.

So here's the real question underneath the others: what would help you feel more sure about this?

Where sessions can happen

At my practice rooms

Some children do best coming to a room that's just for this, away from home and school. More on where on my about page.

At your child's school

I can come into school for sessions, so your child doesn't have to leave a place that already feels familiar, or lose time out of the day travelling. This is usually arranged within Cheltenham, further afield by agreement.

At home

For some children, home is where they're most themselves. I can visit within Cheltenham, further afield by agreement, so your child isn't adjusting to a new place on top of everything else going on.

Years with children, long before the qualification

I didn't start in a counselling room. I started in a nursery, moved into social care working with children and families, then into schools in SEN and pastoral roles. I qualified as a counsellor six years ago, but children were most of my working life before that. More on that career on my about page.

I hold a DBS check, Disclosure and Barring Service, and liability insurance. Both matter here, more than almost anywhere else in what I do.

The three questions

Will you tell me what my child says?

Sessions with your child are built on trust, and that trust depends on them knowing clearly what I will and won't share with you. The one exception that applies to every child I see is safeguarding: if I become seriously concerned about your child's safety or somebody else's, I have a professional duty to act, and I'll involve you as part of that wherever it's safe to do so.

Beyond that safeguarding exception, there's no single fixed policy. What gets shared with you, whether that's a particular topic, you joining part of a session, something passed on to school, or everything staying completely confidential between your child and me, is agreed for your child specifically, with your child's knowledge. Nothing is shared behind their back, and nothing is decided behind yours either: it's settled openly, with you both.

Your child also has a say in how much they hold for themselves, and how much that stretches depends on their age. At infant school age, a child has less capacity to carry this alone, so agreements are shaped to keep the school and you closely involved. By senior school, a child's greater capacity to manage it means they can hold more of it themselves.

The full confidentiality statement, including the safeguarding exception, is on my contact page.

Am I failing as a parent?

No. Wanting extra support for your child isn't a sign you've done something wrong.

How will I know it's working?

Progress with a child rarely looks like a single breakthrough. It's smaller than that: an easier morning before school, a word for a feeling that didn't have one before, less of a fight at bedtime. Where a child doesn't yet have the words, play and drawing often say it before language does. One child I worked with didn't want to talk about how they were feeling, not that day, so I used Lego instead, and it worked. The same agreement I settle with your child near the start covers this too, since how much I tell you about their progress follows from it.

However suits your child best

Online.
Zoom or FaceTime, an option for older children and young people, or for a teenager who'd rather not be in a room. I'm a qualified online counsellor, a separate credential to general counselling, and it's what makes this a properly supported option rather than a compromise.
Telephone.
The same reach as online, sometimes easier for a teenager who'd rather not be on camera.
Face to face, at school, or at home.
See "Where sessions can happen" above for how each works. All within Cheltenham as standard, further afield by agreement.

Every session runs fifty minutes. Cost is the same as for adult sessions and is set out plainly on my fees page.

What happens when you get in touch

  1. 1You get in touch

    Through the contact page or by phone, to talk through what's going on and which format might suit your child best.

  2. 2Your child's first session

    I start slowly. The first session is about getting to know each other, not about your child explaining themselves before they're ready. There's no expectation they'll talk about anything difficult on day one.

  3. 3Ongoing sessions

    Sessions continue for as long as they're useful. I'll keep that under review with you, rather than working to a fixed number decided in advance.

Ready to talk about your child?

Get in touch, or if you'd rather try something together at home first, take a look at some activities. If you need urgent help for your child right now, my crisis page has numbers you can call today.